Question 1

What happens if I have a mix of pre-order and in stock items in my order?

Accepted Answer

We will put your in stock items away safely until pre-order items arrive,  then we will ship out once we can fulfill your order completely.

Question 2

If I have a mix of in stock and pre-order items can I have the in stock items sent out earlier?

Accepted Answer

Absolutely, we can arrange a second shipping quote if you are needing  your in stock items prior to the arrival of pre-order items.

Question 3

What payments options do I have to pay for my order?

Accepted Answer

We offer card payments like Visa, Mastercard and more.

Question 4

Do you price match other sellers?

Accepted Answer

No we don’t. However we will look at what price other sellers are and  have sold specific models for and may be influenced but generally based  on what we have paid for the items and then allowing for a profit margin  to run the business. We also have a MSRP to follow for pre-orders and  if we price under to try and have the best price we risk losing the  ability to place future orders with our suppliers.

Question 5

Do you purchase stock/collections if I’m looking to sell?

Accepted Answer

Absolutely! Get in contact with us on socials or email us at sales@ozdiecastfanatics.com.au (mailto:sales@ozdiecastfanatics.com.au?subject=Website%20Enquiry)and we can discuss further options.

Question 6

Do you ship worldwide?

Accepted Answer

No, currently we are offering shipping to Australia wide.  However if you would like shipping outside of these countries we can do you a custom shipping quote based on the items you would like to purchase and the weight and demeans of box required. Please get in contact with us at sales@ozdiecastfanatics.com.au (mailto:sales@ozdiecastfanatics.com.au?subject=Website%20Enquiry)and we can help you.

Question 7

I’ve moved/moving house and need to change my address on my pre-orders, how do I do so?

Accepted Answer

Not a problem at all, get in touch with us at sales@ozdiecastfanatics.com.au (mailto:sales@ozdiecastfanatics.com.au?subject=Website%20Enquiry)with your order number, name and new address  and we will sort that out for you.

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